My medication was damaged / arrived warm / leaked during shipping — can I get a replacement?
Do not use any medication that appears damaged, cloudy, leaked, or overheated. Contact your prescribing clinician right away to report the issue, including clear photos and a brief description. If your clinician determines a replacement is needed, our pharmacy partner will ship a new vial once they receive the updated prescription.
GLP-1 medications can lose potency when exposed to heat or physical damage, so reporting issues promptly and following the correct process ensures your treatment remains safe and effective.
