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General FAQs
6
What is a GLP-1 medication and how does it work?
What is a compounded GLP-1?
Is your service available in my state?
Do I need a referral from my primary care provider?
What is the process for getting started?
How do I finish my order without starting the intake quiz over?
Medication Questions
4
What GLP-1 medications do you prescribe?
What is the difference between brand name and compounded GLP-1 medications?
Are the medications FDA-approved?
How is the medication administered (pill vs injection)?
Pricing & Insurance
2
Is the medication included in the subscription fee?
Are there any hidden fees or cancellation costs?
Shipping & Logistics
3
How long does it take to get my prescription filled and shipped?
Is the medication shipped directly to me?
How is the medication kept safe during shipping?
Ongoing Care & Support
5
How often do I meet with a clinician?
Do you offer nutrition, exercise, or lifestyle support?
Can I pause or cancel my treatment at any time?
Is my medical information safe and HIPAA-compliant?
Can I get a copy of my medical records or prescription?
Medication Handling & Issues
6
My medication was damaged / arrived warm / leaked during shipping — can I get a replacement?
How should I store the medication? Does it need to be refrigerated?
How long is the medication good for once opened?
Can I travel with my GLP-1 medication?
Do I need a sharps container for the used pens or needles?
Can I refill my prescription early if I’m traveling or lost a dose?
Order & Account Management
4
How do I update my shipping address or payment method?
My card was charged but I didn’t receive my medication — what should I do?
How do I pause, cancel, or restart my subscription?
Do you have customer support if I need help quickly?